Services

Prescription Collection and Delivery Service

Please complete the Frosts Pharmacy form here to apply online.

Frosts Pharmacy will have your prescription collected from your local doctor’s surgery and have your medicines ready for you to collect, or delivered if you are housebound or infirm.

To order your prescription now, please follow this link:

NHS and Other Services

Frosts Pharmacy, your local community pharmacy, offers a wide range of services and facilities for you and your family.

Dispensing

We dispense NHS and private prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and provide a fast and efficient service to enable us to fill all prescriptions promptly.

Repeat Prescription Service

We offer a repeat prescription service, which means that your regularly prescribed medicines can be obtained directly from Frosts Pharmacy.
Your repeat prescription will be dispensed so that your medicine is ready to pick up at a convenient time.
Ask us for more information about this service.

To order your prescription now, please follow this link:

Medicine Containers

All medicines are dispensed in child resistant containers unless you request us not to. Please remember to keep all medicines out of reach and sight of children. If you find opening containers difficult we can supply easy open devices.

Should you have difficulty in taking your medicines, we can deliver a weekly tray direct to your door.
Our pharmacist can advise you on the weekly tray service and safe storage of medicines.

Unwanted Medicines

Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

Health Advice and Self-care

The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, how to stop smoking, or healthy diets.
We can direct you to other sources of advice and assistance if we cannot help you ourselves.

Medicines Use Reviews

You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Ask for more details on this service.

Patient Medication Records

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality.

We provide these NHS services on behalf of:

Oxfordshire PCT
Jubilee House
5510 John Smith Drive
Oxford Business Park
Cowley
Oxfordshire
OX4 2LH

Telephone: 01865 336861           

Other Services Frosts Pharmacy provides:

Prescription Collection & Delivery Service
Frosts Pharmacy can collect your prescription from your local doctor’s surgery and have your medicines ready for you to collect. We can deliver your medicines to you if you are housebound or infirm. Please ask for details.

To order your prescription now, please follow this link:

Medicines Sales

We keep a wide range of over the counter medicines and also vitamins and mineral supplements. We also have a consultation room if you wish to speak to the pharmacist in private. In addition our counter staff are trained through accredited courses and can provide advice on common ailments and treatments. You may be asked some questions when they serve you to ensure you get the most suitable advice or product.

Holiday Healthcare

We can advise on medical requirements for travellers, including anti-malaria treatments and provide holiday medicines and other travel essentials.

Emergency Supplies

If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.

We must stress that this can only be done in genuine emergencies and it may incur a charge.

If you would like any more information about any of the services mentioned, please ask a member of staff or telephone us on 01295 272432.

Aids for the Elderly and Disabled

Items to make life easier for the elderly and disabled are available from your Frosts Pharmacy. If you cannot see the item(s) on display we will order any other items you require. If you would like a brochure, please ask.

Residential and Nursing Homes

We offer a complete pharmaceutical service including Monitored Dosage Systems to residential and nursing homes in the area. This can include delivering medicines when necessary and giving advice on using, storing and disposing of them safely. We can also help with writing procedures for medicines management and keeping records. Part of our service is regular visits from our pharmacist.

Please ask if you want further details.

Other Products and Services

Ask at the counter for details of:

• Blood pressure meters
• Blood sugar monitoring equipment
• Emergency contraception
• Family planning
• First aid supplies
• Footcare
• Health foods, vitamins and supplements
• Holiday medicines and other travel essentials
• Incontinence supplies
• Minor illness treatment
• Nebulisers
• Ostomy supplies
• Photography services
• Pregnancy testing
• Reading glasses
• Stop smoking aids
• Weight and height assessments

Comments, Suggestions, Complaints and Compliments 

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system. Our system meets national criteria. Our Pharmacist will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

Disabled Customers

Frosts Pharmacy has access for disabled customers.

Service

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When we are closed…

When this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS direct. You can use:

NHS Direct online at www.nhsdirect.nhs.uk

NHS direct Interactive on digital satellite TV

The NHS Direct telephone service. Call 0845 4647

Frosts Pharmacy

Frosts Pharmacy Ltd.
Hardwick Shopping Centre,
Ferriston,
Banbury,
Oxfordshire
OX16 1XE

Tel: 01295 272432
Fax: 01295 272432

Opening Hours

Monday - Friday: 8.30am -6.00pm
Saturday: 9.00am - 1.00pm
Sunday: Closed

Head Office

Frosts Pharmacy Ltd.
Hardwick Shopping Centre
Ferriston
Banbury
Oxfordshire
OX16 1XE